Privacy Policy

Eureio is a trading name of Lumetrin Consulting Services LLC (“Eureio”, “we”). We rent vehicles by the week to rideshare and delivery drivers across Washington DC, Maryland and Northern Virginia. This page explains what personal information we collect, why we collect it, who processes it for us, and the choices you have.

Your account and application. When you create an account or apply to rent, we collect:

• Your name, email address and phone number.
• Your date of birth, home address, and driver’s licence details — the issuing state, class, issue and expiry dates, and any restrictions. Our application record stores only the last four digits of your licence number.
• Which rideshare or delivery platforms you drive for, and where you drive.
• The earnings information you provide for eligibility and for periodic earnings reviews.

Documents you upload. The application asks for supporting documents — such as the front and back of your driver’s licence, proof of insurance, proof of address and your rideshare profile. These images and files show whatever the document itself shows. Staff review them and may record review notes.

Renting. If you rent a vehicle, we keep your reservation details and the rental agreement you sign — an unalterable copy of the exact wording, the legal name you typed, and when you signed. By design, nobody at Eureio — administrators included — can edit or delete a signed agreement.

Payments. Payments are processed by Stripe. Your card details go directly to Stripe and are never received or stored by our systems. We keep payment records — amounts, dates, status and Stripe’s reference identifiers.

Facebook Lead Ads. If you send us your details through a Facebook lead form, we receive them from Meta — the dedicated section below explains exactly what that involves.

Our own records. Staff may record notes about your application or account, and the system keeps an append-only audit trail of actions taken on your records — who did what, and when.

Technical. Signed-in areas use essential authentication cookies. We use no advertising or analytics cookies and no tracking scripts. Our hosting infrastructure keeps standard server logs (such as IP addresses) used to operate and protect the service.

• To assess eligibility to rent — reviewing your licence, documents and earnings information.
• To operate the rental itself: agreements, reservations, billing and support.
• To respond when you ask about renting, including through a Facebook lead form.
• To send transactional email about your application, reservations and payments. We do not send marketing email.
• To send text messages about your application, account and rental, if you have agreed to receive them — see Text messages below.
• To keep Eureio’s accounting up to date in QuickBooks, if Eureio has connected it — see QuickBooks below.
• To keep accurate business, financial and legal records.
• To protect the service — including keeping an audit trail and honouring decisions to refuse service.

When you submit a Facebook Lead Ads form asking about Eureio, Meta delivers to us the details you entered — your name, email address and phone number — together with identifiers for the form, the lead and the Facebook Page. We store them as a contact and a follow-up record in our system so someone can get back to you. If Meta delivers the same lead more than once, we recognise it by its lead identifier and do not duplicate it.

We access lead data through Meta’s APIs for the Facebook Page connected to Eureio, with the authorisation of that Page’s administrator. We never see your Facebook password, we do not post to Facebook on your behalf, and we do not use information received from Meta for advertising.

Meta’s own handling of your information is governed by Meta’s privacy policy. To have the information we received from a lead form deleted, see our data deletion instructions.

If you agree to receive text messages from Eureio, we use the mobile number you gave us to text you about your application, account, appointments, documents, agreements, payments and service updates. When you text our number, we keep the conversation with your record so our staff can reply. Agreeing to texts is optional and is not a condition of applying or renting.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop receiving texts. We record your opt-out and stop texting that number. Reply START to receive texts again.
• Reply HELP for help, or email the address below.
• We record when and how you agreed to receive texts, so we can show that we had your permission.
• We do not sell your mobile number or your agreement to receive texts, and we do not share them with third parties or affiliates for marketing or promotional purposes.

Texts are sent and received through Twilio. The terms for our text messages are in our Terms & Conditions.

Eureio can connect its own QuickBooks Online company, an accounting service from Intuit, to the system we use to run the business. Only a Eureio owner or administrator can connect or disconnect it, and only one QuickBooks company can be connected at a time. Nothing about you is sent until an owner or administrator has chosen the date from which to start. After that, a record can wait for another setting it needs, although your customer details may already have been sent.

Once it is connected and set up, we send that company details about people who have been invoiced or have paid:

• Your name, your email address and your phone number, and the organisation you gave us, if any — as a QuickBooks customer. Where the name is already used in QuickBooks, or there is no name or organisation, the customer’s name there includes a short code.
• Invoices for what we charge you, including each charge a payment settles: dates, amounts, line descriptions such as the rental period or security deposit, and an issued invoice’s number.
• The payments we record from you: amount, date, the invoice it pays and a short payment reference.
• Any refunds: amount and date.
• A reference from our system, in the private note of each invoice, payment and refund.

We do not send your driver’s licence details, your application, uploaded documents or card details.

We also read from the connected company, to find an existing QuickBooks customer with your email address or name, to update or void what we sent, and to tell when it has been changed, deleted, voided or paid in QuickBooks. Intuit notifies us when records change (each notification names the record and what happened, not its contents), and we may also check recently changed customers, items, invoices, payments and refunds in that company, including ones we did not send. What we read about you is used only to match and maintain the records we sent and to flag changes for a person at Eureio to review. It is not copied into your contact or payment records here, and it does not change them.

An administrator can disconnect QuickBooks at any time. Disconnecting stops anything more being sent or read, asks Intuit to revoke our access, and deletes the access keys we stored for the connection. If the keys cannot be deleted at that moment, they stay encrypted and are used only to ask Intuit to revoke access, until they are deleted or replaced the next time QuickBooks is connected. If Intuit cannot be reached, our access may still be listed under the company’s connected apps in QuickBooks until Eureio removes it there. Disconnecting does not delete or change anything already in QuickBooks.

We keep a record of what was sent to QuickBooks and when: identifiers, QuickBooks’ version number, status and a fingerprint used to detect changes, not the contents. Where the total of a record we sent is different in QuickBooks, we also keep the total found there, and the total Eureio accepts if it chooses to, so a person at Eureio can review it. Intuit’s privacy statement describes how Intuit handles your information in QuickBooks.

These services process information for us, each receiving only what its role requires:

• Supabase — database, authentication and file storage.
• Vercel — website hosting.
• Stripe — payment processing.
• Resend — email delivery.
• Meta — delivery of Facebook Lead Ads submissions.
• Twilio — phone calls and text messages.
• Intuit — QuickBooks Online accounting, if Eureio connects its company.

We do not sell personal information, and we do not share it with anyone for advertising. Beyond the providers above, we disclose personal information only if the law requires it.

We keep personal information while your application, account or rental relationship is active, and afterwards only as long as it is needed for the purposes described here.

Some records are kept even after a deletion request, because they must stay reliable: signed rental agreements (unalterable by design), payment and transaction records needed for financial and legal record-keeping, and the audit trail. Where we have made a decision to refuse service, we keep the minimum information needed to honour that decision.

• The database enforces row-level access rules: drivers can reach only their own records, and staff access is limited by role.
• Uploaded documents live in private storage with no public access.
• Sign-in credentials are handled by our authentication provider; we never see your password.
• Tokens for connected services are held server-side in storage no signed-in account can read, and never reach your browser.
• Messages from our payment and lead providers are cryptographically verified before they are processed.
• Card details never touch our systems — they go directly to Stripe.

No service can promise perfect security, but access to your information here is deliberately narrow.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email tech@eureio.com, or follow the data deletion instructions. We verify each request against the details on file before acting on it, and the retention exceptions above apply to deletion.

Eureio’s services are for licensed adult drivers and are not directed to children.

If our practices change, this page changes with them, and the effective date above is updated.

Questions about privacy: tech@eureio.com
Eureio, a trading name of Lumetrin Consulting Services LLC · Washington DC, Maryland and Northern Virginia.